Case Study
Satellite migration for major retail customer
0
+
sites migrated
0
+
installations per day
Goal
To migrate a major retail customer network from one satellite to another. (180 physical locations in Canada)
Approach
Dispatch a team of technicians nationally to meet ridged customer deadline
Provide detailed SOW to technicians to maintain best practices
Project manage, scheduling customer locations and confirming site access and readiness prior to dispatch
Conduct performance and functionality tests once systems migrated to new satellite. Procure customer signoff before leaving site
Use of a dedicated project manager for planning and managing
Have a fluid and dynamic project plan to manage any contingencies, like customer or weather delays
Results
- Migrated 183 sites in under 2 months
- Met customer SLA with minimum downtime per site
- Providing continued support and maintenance where needed
EXPERTS IN FIELD SERVICES FOR OVER 15 YEARS
VSAT Systems
EVDO (Cellular primary and Backup installations.)
Site Surveys
National Rollouts
Logistics
Digital Signage
Structured Cabling
Business Satellite Televisions
Camera and Thermal Camera Systems
