Case Study
Retail Installation and Service
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devices across Canada
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retail locations
Goal
Installing and servicing 950 plus customer locations across Canada
Approach
A nation-wide team of technicians trained on VSAT, wireline and wireless technologies
24x7 in-house call center for dispatch
Stock customer spares and provide rapid response logistics
Use of proprietary management portals and software to manage new installation tasks as well assigning and managing service dispatches, timely and reliably.
Results
- Have maintained and managed customer network for the past 15 years
- Attending 400 plus service calls per year
- Meet or exceed customer SLA
EXPERTS IN FIELD SERVICES FOR OVER 15 YEARS
VSAT Systems
EVDO (Cellular primary and Backup installations.)
Site Surveys
National Rollouts
Logistics
Digital Signage
Structured Cabling
Business Satellite Televisions
Camera and Thermal Camera Systems
